Your local tech guy
Elevate your tech. Benjamin Mark delivers 20 years of IT & telecom mastery to your home and business. Expect powerful, cost-saving solutions. Explore our services below.
Technology Solutions
In today's digital age, technology has become an integral part of our lives, both personally and professionally. From the devices we use to the services we rely on, technology plays a crucial role in our daily routines. However, with the increasing complexity of technology, it can be challenging to keep up with the latest advancements and ensure that your systems are secure and efficient.
That's where I comes in. I offer a comprehensive range of technology solutions to help you navigate the digital world with confidence. Whether you're a business owner looking to streamline your operations or an individual seeking to protect your privacy, I have the expertise and resources to meet your needs.
Affiliate Partnerships
I am excited to partner with some of the most trusted and innovative companies in the industry to bring you the best possible products and services. Our partners are committed to providing top-notch protection, trusted services, and quality.
I believe that these partnerships will benefit my customers by providing them with access to a wider range of products and services, as well as exclusive discounts and offers. Im confident that my customers will be satisfied with the quality of the products and services offered by our partners.
Remote Support
In today's fast-paced world, technology has become an indispensable part of our lives. From work to personal use, we rely on our devices to stay connected and productive. However, when our devices encounter technical issues, it can be frustrating and time-consuming to resolve them.
That's where remote support comes in. Remote support allows a technician to connect to your device remotely and troubleshoot the issue in real-time. This can save you time and money, as you don't have to wait for a technician to come to your location or take your device to a repair shop.
Customer Advocacy
If you're having trouble getting the support you need from a company, I can help. I can assist you in finding the right contact information, navigating company policies, and escalating your issue to the appropriate level.
Here are some of the ways I can help:
- Research and gather information: I can research the company's policies and procedures to help you understand your rights.
- Contact the company: I can help you contact the company by phone, email, or chat.
- Escalate your issue: If you're not getting the results you want, I can help you escalate your issue to a manager or executive.
- Negotiate a resolution: I can help you negotiate a resolution that meets your needs.
I can also help you with a variety of other customer service issues, such as:
- Product returns and exchanges
- Billing disputes
- Warranty claims
- Complaints about products or services
If you're not sure how to proceed, I'm here to help. Please contact me and I'll be happy to assist you.
Who is Ben?
ABOUT ME
Born and bred in Rochester, NY, I've called Erie home for the past three years, bringing with me a solid foundation of 20 years in IT and telecom. My AAS in IT, earned with a 3.89 GPA, speaks to my dedication and aptitude. I thrive on solving complex problems for small businesses, from endpoint management and website development to automation and security. I'm a naturally outgoing and trustworthy individual, known for my down-to-earth approach and analytical mind. With a 120 IQ and a knack for thinking outside the box, I bring a unique perspective to every challenge. When I'm not immersed in tech, I cherish time spent with friends and family.
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